1 reviews | Active since Mar 2009
Vodacom Runaway Data Billing
<p>My account bill with Vodacom has been about the same amount month after month and then all of a suden it goes up by R6000 extra and when I qurey it they say I used R6000 of data. This is clearly a big mistake as I would never use R6000 of data in one month.</p> <p>I logged a complaint with Vodacom and they said they would investigate the problem and get back to me. I aslo paid my account the normal amount I pay every month as I dont have R6000 lying around. Then Vodacom blocked my outgoing calls and after phoning them they say this is standard practice and they cant up my phones back on.</p> <p>I have heard of may poeple been over billed with huge data usage out of the blue and Vodacom do nothing to help with these problems and just expect everyone to pay these crazy amounts. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Someone from Vodacom came back to me and after a few emails back and forth they credited my account for the overbilling on the data portion on my account. Thanks Vodacom for recognising the problem.
Please change the way you charge for data after bundles have completed . Many people have this problem and I have heard of account running into tens of thousands due to runaway data bills.
Someone from Vodacom came back to me and after a few emails back and forth they credited my account for the overbilling on the data portion on my account. Thanks Vodacom for recognising the problem.
Please change the way you charge for data after bundles have completed . Many people have this problem and I have heard of account running into tens of thousands due to runaway data bills.