Vodacom run like a SA SOE?

On contract with Vodacom. Ran out of data on 31-5-2021, purchased data via the Vodacom app, money taken but no data given in return. Today, 1-6-2021, I have not received the contractual amount of airtime or data, so am unable to use my phone to conduct business. I have tried calling customer care but have been cut off repeatedly. Tried to log a complaint on-line but no joy. Even tried to cancel my contract but can't get through to do that. Will have to go find a shop to do it in person. When did Vodacom become a SOE?!!!