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Ronelle B
1 reviews | Active since Dec 2021
06 Dec 2021, 10:51
Vodacom ruins your credit score
I ended my Vodacom contract in March 2020. For some reason, Vodacom kept reporting to the credit bureaus that I have not paid my contract which is NOT TRUE as I did not even have a contract with them during this time!! Be careful, this leaves a mark on your credit report and you WON'T EVEN BE ABLE TO APPLY FOR A BOND! They can't even type a letter to state your contract dates cause they don't know.
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Replies (3)
Vodacom's replyOfficial
06 Dec 2021, 12:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2021, 12:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ronelle B's updateReviewer Update
06 Dec 2021, 14:53I won't hold my breath. I have been trying to resolve this with you since August. Every time I hear "My supervisor will call you" and then radio silence. I will do my very best to ensure that our company also takes our business elsewhere in future.
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Ronelle B's update06 Dec 2021, 14:53
Reviewer Update
I won't hold my breath. I have been trying to resolve this with you since August. Every time I hear "My supervisor will call you" and then radio silence. I will do my very best to ensure that our company also takes our business elsewhere in future.
RB
Ronelle B's updateReviewer Update
10 Dec 2021, 10:32Team Vodacom - I note your response however 1) nobody from Vodacom has returned any of my calls! like I predicted and 2) how could you have updated my ITC profile if you did not have an account or ID number to do so? Lies, lies, all lies... I will take this up with Shameel directly.
RB
Ronelle B's update10 Dec 2021, 10:32
Reviewer Update
Team Vodacom - I note your response however 1) nobody from Vodacom has returned any of my calls! like I predicted and 2) how could you have updated my ITC profile if you did not have an account or ID number to do so? Lies, lies, all lies... I will take this up with Shameel directly.