BM
Bruce M
1 reviews | Active since Jun 2013
25 Nov 2019, 11:43
Vodacom ruins your credit profile
I cancelled my Vodacom account over 2 years back, then 1 year ago I attempted to take out a new contract with them, but couldn't because they failed to de-activate my account & said it was my responsibility to do so. Um, that's what is meant to happen when you cancel a contract or make it paid up. It's your process issues.
Now, I am attempting to buy a house & I am being penalized due to Vodacom STILL reflecting on my credit profile. WHAT THE HELL MAN! Sort out your problems & remove Vodacom from my credit profile.
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Replies (2)
Vodacom's replyOfficial
25 Nov 2019, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply25 Nov 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Dec 2019, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Dec 2019, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team