Vodacom Ruins my Credit Record

First of all, calling 082135 is USELESS. The options given do not even come close to what customer services entail. Why would you label this your customer service number? It is impossible to get through to a consultant on this number.

Secondly, and my main point. Vodacom is messing with my credit record. Without notifying myself, they are claiming or reporting to credit authorities that I am missing payments. How am I missing payments when I am a prepaid customer with absolutely NO contract with vodacom!?

I cannot understand how my credit score keeps on deteriorating when I have no debt, no contracts of any kind with vodacom and no late payments on my name?

What are you doing on my ID or on my credit record!?

And how am I supposed to talk to someone about this when your customer service options are: “balance queries, sim swaps, puk codes and vodabucks”!?

These are not the only customer questions people have!?