NS
Nthabiseng S

1 reviews | Active since Jan 2016

01 Sept 2016, 18:33

Vodacom ruining my credit report!

<p>after months of waiting for my payments to be allocated by Vodacom, it finally gets done in May and I pay off my balance completely in June. Now however, in September as I check my credit report, my Vodacom account is listed as 'missed payment'. I have officially resigned myself from any Vodacom product because of their complete inefficiency. It took you 5 months to allocate payments to the correct account and now you don't even bother to update the credit bureau. I am put off anything that has to do with Vodacom and regret the day I decided to take out a contract with them.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team