VODACOM RUINED MY CREDIT, TWICE!

Vodacom did not debit my account which I did not realise until I got my report from clearscore. They double debited my account the next month and when I logged the complaint to correct my credit , I had to lose it before they did something about it. They advised me to wait 14 days for the correction to me made. Not even a month later my account was not debited again! When I relealised this I logged another complaint and until now no one has contacted me back. I made a manual payment today and is Vodacom going to mark this as a missed payment again. The agreement was a debit order which is not in my control. I have sent the complaint and proof of payment t to Vodacom and if this affects my score again I will get my attorney involved as this affects my job. I cannot understand how this has happened twice and I have never missed an account payment with any of my accounts and I will not allow one *********** company to ruin my score!