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sandiswa P

1 reviews | Active since May 2019

11 Nov 2019, 12:33

Vodacom Ruined me

I was offered a contract with vodacom telephonically on the 20th of May 2019 on my cellphone ***, then following day i called for follow up then i found out that the data was allocated to the wrong number which is ***. i called and cancelled the contract same day 22nd May 2019. Recently when i was checking my credit score i noticed that they listed me on credit bureau. last month i called trying to resolve the issue of which the matter was resolved, i had to go to vodacom and pay R54.00. Later i called applying for the contract to right number but i was declined, then i tried MTN then they told me vodacom listed me i must solve the matter with them worse part i need data contract as data is expensive what do i do because i was told to wait for 90 days.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2019, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team