Vodacom rudely harras after I made arrangements
Vodacom using my incorrect Bank account to debit my account. I contacted them and made arrangements with my new Bank details and which date to debit my account. Still several collection agents keep calling me insisting that no arrangements was made. I send email to Vodacom and agent contacted me again. I asked them to check and confirm that I indeed did make arrangements, they confirmed and advised I did change bank and debit date. Again agents keep calling and rudely insist that I made no arrangement. Iam exhausted. Vodacom agents need to communicate with each other
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Replies (3)
Vodacom's replyOfficial
20 Nov 2021, 10:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2021, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Dec 2021, 11:00Good day
Vodacom consultant did contact me. Still my Bank details and new Debit order date was not noted on your system Debt Collection called me Yesterday 6th December again the same issue. Your Service is POOR POOR. NOT RESOLVED STILL
Vodacom consultant did contact me. Still my Bank details and new Debit order date was not noted on your system Debt Collection called me Yesterday 6th December again the same issue. Your Service is POOR POOR. NOT RESOLVED STILL
's update07 Dec 2021, 11:00
Reviewer Update
Good day
Vodacom consultant did contact me. Still my Bank details and new Debit order date was not noted on your system Debt Collection called me Yesterday 6th December again the same issue. Your Service is POOR POOR. NOT RESOLVED STILL
Vodacom consultant did contact me. Still my Bank details and new Debit order date was not noted on your system Debt Collection called me Yesterday 6th December again the same issue. Your Service is POOR POOR. NOT RESOLVED STILL
's updateReviewer Update
20 Jan 2022, 16:05GOOD DAY
RHIS IS NOW since last year. I was given Free month LTE as an interm while waiting for Fiber PRE Order. I canceled Fiber PRE Order before the Month ended because my Area still gonna take while before it becomes live. I have proof of cancelation email which rep**** that they acknowledge cancelation. Meanwhile they let LTE Interm not canceled. I send several emails, called several times still not resolved. MBD Legal calling every *** day I explain over and over. I send emails from Vodacom Shop N1 City, they emailed my proof of cancelation but it's not resolved. VODACOM I going to REPORT This matter with OMBUDSMAN and NEWS papers. Please investigate and Resolve As soon as possible?
***
RHIS IS NOW since last year. I was given Free month LTE as an interm while waiting for Fiber PRE Order. I canceled Fiber PRE Order before the Month ended because my Area still gonna take while before it becomes live. I have proof of cancelation email which rep**** that they acknowledge cancelation. Meanwhile they let LTE Interm not canceled. I send several emails, called several times still not resolved. MBD Legal calling every *** day I explain over and over. I send emails from Vodacom Shop N1 City, they emailed my proof of cancelation but it's not resolved. VODACOM I going to REPORT This matter with OMBUDSMAN and NEWS papers. Please investigate and Resolve As soon as possible?
***
's update20 Jan 2022, 16:05
Reviewer Update
GOOD DAY
RHIS IS NOW since last year. I was given Free month LTE as an interm while waiting for Fiber PRE Order. I canceled Fiber PRE Order before the Month ended because my Area still gonna take while before it becomes live. I have proof of cancelation email which rep**** that they acknowledge cancelation. Meanwhile they let LTE Interm not canceled. I send several emails, called several times still not resolved. MBD Legal calling every *** day I explain over and over. I send emails from Vodacom Shop N1 City, they emailed my proof of cancelation but it's not resolved. VODACOM I going to REPORT This matter with OMBUDSMAN and NEWS papers. Please investigate and Resolve As soon as possible?
***
RHIS IS NOW since last year. I was given Free month LTE as an interm while waiting for Fiber PRE Order. I canceled Fiber PRE Order before the Month ended because my Area still gonna take while before it becomes live. I have proof of cancelation email which rep**** that they acknowledge cancelation. Meanwhile they let LTE Interm not canceled. I send several emails, called several times still not resolved. MBD Legal calling every *** day I explain over and over. I send emails from Vodacom Shop N1 City, they emailed my proof of cancelation but it's not resolved. VODACOM I going to REPORT This matter with OMBUDSMAN and NEWS papers. Please investigate and Resolve As soon as possible?
***