TM
Thabo M
1 reviews | Active since Feb 2013
12 Mar 2021, 10:01
Vodacom rude Twitter customer care
I have had the worst customer experience from Vodacom customer care on Twitter. I bought airtime in December 2020 to get their Amazon Prime promotion offer. When the offer was not loaded on my number I logged a complaint on Twitter and also phoned the call center who said that they didn't even know about the promotion. Anyways I have been communicating with @Vodacom111 and @Vodacom on Twitter for two months now without resolution. They have been very rude at times to me via direct messaging on Twitter.
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Replies (5)
Vodacom's replyOfficial
12 Mar 2021, 10:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Mar 2021, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thabo M's updateReviewer Update
30 Mar 2021, 16:58Good day,
I bought the airtime to get the Amazon Prime special and to date I still don't have it. How is that resolving me query? Was this false advertising?
I bought the airtime to get the Amazon Prime special and to date I still don't have it. How is that resolving me query? Was this false advertising?
TM
Thabo M's update30 Mar 2021, 16:58
Reviewer Update
Good day,
I bought the airtime to get the Amazon Prime special and to date I still don't have it. How is that resolving me query? Was this false advertising?
I bought the airtime to get the Amazon Prime special and to date I still don't have it. How is that resolving me query? Was this false advertising?
TM
Thabo M's updateReviewer Update
30 Mar 2021, 17:33Vodacom just closes tickets / calls whether those ticket / calls are resolved or not. Whether the customer has what was advertised or not. Then they don't even explain to the customer why they closed that call.
TM
Thabo M's update30 Mar 2021, 17:33
Reviewer Update
Vodacom just closes tickets / calls whether those ticket / calls are resolved or not. Whether the customer has what was advertised or not. Then they don't even explain to the customer why they closed that call.
TM
Thabo M's updateReviewer Update
28 Apr 2021, 15:05My Issue is still not resolved. I am being taken round in circles by Vodacom's Social Media Team and Support.
TM
Thabo M's update28 Apr 2021, 15:05
Reviewer Update
My Issue is still not resolved. I am being taken round in circles by Vodacom's Social Media Team and Support.
TM
Thabo M's updateReviewer Update
28 Apr 2021, 15:20This is really terrible customer service from Vodacom indeed. This issue has been ongoing since December 2020.
TM
Thabo M's update28 Apr 2021, 15:20
Reviewer Update
This is really terrible customer service from Vodacom indeed. This issue has been ongoing since December 2020.