Vodacom, rude customer service agent.

Dear Vodacom When you want to resolve a complaint, please don't go and get the rudest person in your employment to contact your customers, your customers that pays your salaries every month, your customers that keeps your lights on and makes sure that your directors get paid their shares. I wrote a complaint on here and was contacted by one of your agents, who was rude as hell and made me out to be the ****. I have said that i have the emails that was send from 2016 and he kept on saying but the system says. i asked him whether he read my email and i was told i should let him speak. I informed him that i refuse to speak to him as he was condescending and arrogant. you need to send your staff on customer service training!! and FYI my issue was not resolved as he told me he will get someone else to contact me, but i sense out of spite he did not refer my complaint.