Vodacom Rude Customer Care Agent!!!

I have sent a complaint to Vodacom regarding a rude customer service agent, its been two weeks and no one seems to care. I have called them numerous times, event reached out to them on twitter DM and still no luck. Every time I call I get the same lame response "I've escalated to my manager, my manager will get back to you". I'm at a point where I'm ready to part ways with Vodacom because of this. This is pathetic service. It was so quick to get my new contract with them but it takes weeks to resolve a poor treatment complaint that's recorded on call. WOW!!!