Vodacom Rude Consultants

Can somebody PLEEASE help me! How do report Vodacom Call Centre Consultants. I have never been so disrespected like this when only I was seeking for is Help and a little bit of explanation as to why my money is still being debited out of my account after I have closed my contract.

I have called 9 times already and only 4 consultants picked up and that's okay because I understand that Im not the only one who is calling them so lines may have been busy, however my issue was with the 4 consultants that picked up non of them helped me when I try to explain my situation they would just hang up on me to a point where I almost lost it as a client with the last consultant I spoke to she was practically not understanding and speaking over my voice when I try to explain my situation worse of all the consultant didn't seem to know how to solve my problem after that she just hung up on me.

When I try to call them again, they say that they see that I have been trying to call them numerous time and that I must leave my number so that they can call me back and they still haven't called. I even have the consultant names.

The money that's being debited out of my account is R541 so please tell me if im being ridiculous by wanting to know what is going on because I haven't received any message notifying me about them continuing to debit from my account after I have closed it.

If someone could please help me find a way to contact the Vodacom superiors so that my matter can be solved. Because every month Vodacom debits money out of my account.