ZM
Zain M

1 reviews | Active since Nov 2011

02 Nov 2021, 10:26

VODACOM ******* Service.

I have been trying to cancel my contract since Sunday the 31 Nov 2021 as that will be a months notice. Vodacom is very inefficient in assisting me. They cannot give any referance no. for calls and keep giving differant stories. The last person I spoke to Thabiso Luthuli says that they cannot assist. Nonhlanhla agreed that I could call on behalf of my wife and that all calls are recorded the system will allow me to converse regarding the termination as I am the person who pays for the contract and receive all the correspondence on email from Vodacom. VODACOM GET YOUR HOUSE IN ORDER, TO TAKE OUR CASH YOU DONT HAVE ANY ISSUES WHO IS PAYING BUT NOW YOU CANT ASSIST........

Another point worth mentioning is that Thabiso Luthuli cut the call on me when I asked to rate his service. He said I should hold the line he then cut the call.

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2021, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team