Vodacom ******* service

I have to say i have spent around an hour on the phone today with Vodacom and the level of services is disgusting

I have been charged **********ly on a number on my account

i also cancelled another number on my account and i spend an hour trying to find out why it still shows on my account and profile when i cancelled it and nobody seems to know why and when i ask for it to be removed off my profile nobosy seems to know how that can be done

i mean really is this the level of customer care Vodacom offer ?