TM
Thando M
1 reviews | Active since Aug 2015
15 Nov 2019, 17:13
Vodacom ******* fibre
We had fibre installed through Vodacom and it has been phone calll after phone call as it doesn't work all the time. Today was the first day that I learnr that a call centre agent can hang up on a client, not once but twice!! Her name is Chantel Mantjies. She was so rude in her manner I am shocked beyond words. The manager Faizal Smith was too busy to come to the phone when I eventually spoke to Anele on a 30minute phone call.
Do yourself a huge favour, don't sign up for vodacom fibre. It's pathetic to say the least.
I am cancelling my ******* fibre.
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Vodacom's replyOfficial
17 Nov 2019, 13:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply17 Nov 2019, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2019, 10:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Nov 2019, 10:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team