GG
Glen G

1 reviews | Active since Jun 2014

11 Jan 2020, 17:05

Vodacom *******

once again i get contacted by Vodacom with an ongoing issue - i deleted 2 contracts off my account towards the end of 2020 and since then i have repeatedly asked Vodacom via their Facebook support, phoning customer care, going into a vodacom shop and i have had no joy. its diabolical to think that this huge cellular company cant even help a client solve a simple problem

my problem is on my app i have 4 numbers and i should have 2 - the 2 numbers i deleted last year are still on my app on my profile and i dont want them there as i deleted them. Well Vodacom have no clue how to sort this, i kept getting told they have escalated the problem and here we are more than 6 weeks later and still no joy - even more annoying they come back and tell me to do the same thing and it never works

what an amateur bunch of idiots

0
Replies (1)
Vodacom
Vodacom's reply11 Jan 2020, 18:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team