VODACOM RSA: ******* or PLAYING DUMB?

Hi folks. I have been with VODACOM for over 20 years, with 3 active contracts as at today. I am trying to cancel my 066**3*809 line since January 2025, as extra lines are no longer required due to lack of income/ derived finacial constraints. The (Customer Service) Cancellation Line *** comes with very disturbing background noises, like a soccer match live, making it very difficult to hear or be heard. Well, the result ever since is that VODACOM has not acknowledged my cancellation request EVER!!!! Despite their hypocritical attempts to escalate the case. I literally despise VODACOM for such an unprofessional behaviour and disregard for Customer’s Rights. I demand a credit and an apology.