QH
Quinton Henry-Taylor
1 reviews | Active since Feb 2015
06 Aug 2020, 12:11
Vodacom (Router&Modem Problems) 06August 2020
We have app**** for fibre +-4 months ago, we have asked Vodacom to please install lte while we wait. They have delivered the router and the modem. The modem is the problem, it dont want to connect to the router due to vodacoms reasons: ''its a newer version'' we now have waited several weeks for vodacom to resolve the issue and now we are without internet for more than 2 months now due to vodacom's lack of willingness to assist.
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Vodacom's replyOfficial
06 Aug 2020, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2020, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
QH
Quinton Henry-Taylor's updateReviewer Update
17 Aug 2020, 23:03Goodday Vodacom
6August complaint was posted, 1 week later received the first phone call, and then investigation would take place and someone would phone me same day and guess what? Nothing happend.
Come and fetch your router and cancel this contract. Youre servive provider is useless to say the least.
6August complaint was posted, 1 week later received the first phone call, and then investigation would take place and someone would phone me same day and guess what? Nothing happend.
Come and fetch your router and cancel this contract. Youre servive provider is useless to say the least.
QH
Quinton Henry-Taylor's update17 Aug 2020, 23:03
Reviewer Update
Goodday Vodacom
6August complaint was posted, 1 week later received the first phone call, and then investigation would take place and someone would phone me same day and guess what? Nothing happend.
Come and fetch your router and cancel this contract. Youre servive provider is useless to say the least.
6August complaint was posted, 1 week later received the first phone call, and then investigation would take place and someone would phone me same day and guess what? Nothing happend.
Come and fetch your router and cancel this contract. Youre servive provider is useless to say the least.