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Nhlanhla M

1 reviews | Active since Jul 2025

08 Apr 2026, 13:29

Vodacom router no connection

1st April 2026 when we woke up we found out the was no network, then I restarted my router and it did not work it was flashing a red light.I decided to call Vodacom for assistance and they told me its a tower problem I must give them 48 hours to fix. 48 hours past and still my rooter has no network on the 4th of April 2026 called them again they gave me this reference INCONW*** and told me they are working on it yesterday on the 7th of April 2026 I went to kolonaide Vodacom shop to inquire about my rooter hence its frustrating me and I'm working from home, the reply I received from the lady was that they can't do anything for me I should wait ,wait until when? I work remotely and my work is suffering as a result yet Vodacom expect to deduct it's premium month end.This is totally ridiculous and poor service.Today is the 8th day without connection and will be billed full amount nevertheless. Bad bad service I would not recommend anyone to use Vodacom 5G router.

0
Replies (3)
Vodacom
Vodacom's reply08 Apr 2026, 14:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Apr 2026, 11:16
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As discussed, you have been advised to visit a Vodacom store for the router to be checked.  Regards  Consumer Website Team 
NM
Nhlanhla M's update30 Apr 2026, 14:23
Reviewer Update
I'm Sooo disappointed I've been waiting for a month now and I still don't have a Rooter and I'm paying at the same time.went to Kolonaide Vodacom shop with the rooter on the 10th of April 2026 and they found out that my rooter is not in good condition they took it in for repairs.Now today is the 30th of April 2026 still no rooter.I asked them if maybe they could replace with another rooter so I can work and my kids can do their homework they said no I regret my self for this network it's giving me problems and I'm really frustrated.