Vodacom router nightmare

Am gatvol, upgraded to uncapped data in November 2022, received Alcatel router which was not working, was told to go and fix it, my question was how do I fix a new router that I have not used, well I cancelled the order.

Two weeks later I ordered the same package, was told it was out of stock and only received it last week on 23 December 2022, to date I can't access data, Vodacom consultant for lack of better word are useless, I have been trying to call them for assistance n right now due to high number of calls my number is flagged n can't reach them

I have paid for the services in November and December again they will deduct and charge me for data that I haven't used, Vodacom is a nightmare. First router was not working now second one there is a number of issues that even consultant are sending me all over the show, they promise to call back but they don't

The data number in question is ***

For heaven s sake we order data to utilise it, right now am stuck the whole of December with no data thanks to the useless...

Purchase router if you have time for unnecessary up and downs as for me I am done with Vodacom