Vodacom Router Issue

My router Alcatel router has not beeb able to connect to to the internet the whole weekend. when contacting vodacom helpline they told me to switch off router numerous times. The power of the router then died and has bot been able to switch on. After being in store we have been told that it will take 2-3 weeks to fix. The router is only 2.5 months old and already giving issues. The store is not able to assist us with the loan router that they may or may not have in store but has been able to make some sort of arrangement to get a loan router to us sometime.

It is, however, very frustrating as online lessons get done with the use of this router and now my livelihood is being affected. I feel that i pay for a service and am not being considered in this regard.

I would like to get feedback with regards to this ASAP