Vodacom Router

After numerous tickets opened with Vodacom, dating back to the 19th of December when I called your Fibre Dept to report a faulty router due to a lightning strike. I was told by one of the "Team Leaders" by the name of "Paul" after I escalated the matter due to the fact that I then received a notification that the ticket was closed that I Router Swop had been approved and that the faulty item would be replaced within 3 days. He also promised to keep me updated regarding the replacement process; this did not happen. After I called the Fibre Technical team and not been given any feedback I decided to cancel by subscription 30 December 2025, poke to "Shannon" from Cancellations who convinced me to stay with Vodacom, a decision I highly regret as I still have not received a replacement router or any clarity if and when I would receive one.

After 3 weeks, this is the worst experience I have had with any supplier in South Africa. I truly don't understand why a company of this stature provides such shocking service.