Vodacom Router

It’s so frustrating having to call vodacom almost everyday about the vodacom fibre that has no internet connection and being told it takes 24 hours for it to get assigned and investigated then coming back with the same issue. If you check the call log there’s a history of the same complaint. Clearly there must be a problem if your customer is calling everyday with the same problem because I don’t see any reason for me to be paying for a router that’s not even working. I’ve asked for a new router assuming that’s the problem but we always awaiting on an update. It works for one day and the assumption is the router is fine and the next day it’s off continuously Can we please have something done considering the fact that the household works remotely. I’m paying monthly for a 5G router that’s not working so what must happen to get a quick reliable response.