NL
Naeem L
1 reviews | Active since Aug 2024
21 Aug 2024, 09:04
Vodacom Rotten Repairs
On the 11th Of July 2024, I took my cellphone to Vodacom Trade route mall for repairs, they were suppose to book it to Vodacom Cellphone repairs at Alberton, newmarket mall. I was told that it takes 3 weeks for my phone to be repaired and that I will be contacted. 4 weeks later , i did a follow up at the trade route branch and I was given a number to contact to enquire for an update... the number was not working .. on the 5th week I then called again and got through to the alberton branch to which they could not track my phone as if my phone was not handed for repairs... it's now the 6th week and I still dont know where my phone is.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
21 Aug 2024, 10:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2024, 10:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
NL
Naeem L's updateReviewer Update
21 Aug 2024, 15:20Good day, Please can I request that I be called after 3pm as I'm a teacher and not allowed calls during working hours
NL
Naeem L's update21 Aug 2024, 15:20
Reviewer Update
Good day, Please can I request that I be called after 3pm as I'm a teacher and not allowed calls during working hours
NL
Naeem L's updateReviewer Update
22 Aug 2024, 17:42I recieved an sms saying that the ticket for my query is closed. I would kindly like someone from Vodacom to contact me so that they can help me resolve my issue because at this rate I'm ready to go to the media. Please can someone contact me after 3 PM monday to thursday or after 1pm on a Friday
NL
Naeem L's update22 Aug 2024, 17:42
Reviewer Update
I recieved an sms saying that the ticket for my query is closed. I would kindly like someone from Vodacom to contact me so that they can help me resolve my issue because at this rate I'm ready to go to the media. Please can someone contact me after 3 PM monday to thursday or after 1pm on a Friday
NL
Naeem L's updateReviewer Update
22 Aug 2024, 19:34I just missed a call from Mahali / Mahadi ... due to my phone gone for repairs, I'm even struggling using an old phone and I keep missing your call. Vodacom has caused me an inconvenience to my life.
NL
Naeem L's update22 Aug 2024, 19:34
Reviewer Update
I just missed a call from Mahali / Mahadi ... due to my phone gone for repairs, I'm even struggling using an old phone and I keep missing your call. Vodacom has caused me an inconvenience to my life.
Vodacom's replyOfficial
23 Aug 2024, 19:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed thar the store manager did make contact with you today and you went to the store to pick up the device.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2024, 19:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you have confirmed thar the store manager did make contact with you today and you went to the store to pick up the device.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,