AL
A.W LAWRENCE

1 reviews | Active since Apr 2015

09 Sept 2020, 09:52

VODACOM = ROGUE DEBIT ORDER COLLECTORS!!!

i had 5 contracts with Vodacom. 2 of them expired at the end of July 2020 and I called in asking for them to be cancelled upon expiry. In August Vodacom charged me a "Promo" fee for 55mb of data WHICH I DID NOT REQUEST!! I called in asking for the payment to be reversed and for that to be cancelled. I was promised feedback in 2 days. I just received my Sept invoice and I am now being charged for 2 Promos!! This is a *******!! Vodacom is no better than the R99 debit order collectors who have been ripping South Africans off! I want this cancelled and the payments reversed to my account with a letter of apology emailed to me because there is more to this story than there is space to write. As soon as my remaining contracts run out I will have nothing to do with Vodacom again and I wouldnt recommend anyone to get in business with these ***boys who do as they please!!!

0
Replies (3)
Vodacom
Vodacom's reply09 Sept 2020, 10:49
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AL
A.W LAWRENCE's update11 Sept 2020, 12:25
Reviewer Update
No call No feedback. Immoral AND Pathetic!!!!
AL
A.W LAWRENCE's update16 Sept 2020, 09:50
Reviewer Update
I rep**** to your private email. Still no movement. Vodacom has no shame!