NG
Neil G

1 reviews | Active since Sept 2017

07 May 2018, 21:25

Vodacom robs you of data

My wife got a upgrade and promised a 2Gig data package a month , with the first new month she only got 500Mbps, great service guys, we then logged a ticket and waited the 7 days and got a sms the ticket is closed , now what , we will not wait again 7 days for the 2Gig , i will keep on posting this every day over the public media till her account is sorted , fix it

0
Replies (4)
Vodacom
Vodacom's reply07 May 2018, 21:58
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NG
Neil G's update08 May 2018, 12:41
Reviewer Update
HI I was promised a call back at 12 today, no feedback yet, please can someone give me a call Neil
NG
Neil G's update08 May 2018, 14:21
Reviewer Update
HI I just want to say thank you Vodacom , the account has been sorted out and I can see the data we are paying for now Kind Regards Neil
Vodacom
Vodacom's reply08 May 2018, 14:23
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah