KM
Khanyie M

1 reviews | Active since Jan 2014

27 Jun 2017, 12:36

Vodacom robs us our data!

<p>my data depletes way too quick when you ask any Vodacom consultant all they give you is a trained answer "internet" is finishing your data, or back ground apps. I know my phone enough and know what are the things that depletes my data, and anyway data is used for internet so that is the only explanation of where data goes to. I asked for a report that's shows what exactly is this internet that's eating my data, they said they will investigate but no I can't wait 7-14 days anymore because my life cannot stop waiting for them to get back to me before I buy data. I'm actually convinced the data they sell us is not true, I'm sure 100MB's is 10 that's why Thur wot even provide a report that shows where the data went to! I want that report because I'm tired of being ********** by these providers!!!</p>

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Replies (2)
Vodacom
Vodacom's reply27 Jun 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Jul 2017, 10:48
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dominic

Best regards,