eM
ebrahim M
1 reviews | Active since Jan 2019
29 Apr 2021, 09:55
Vodacom robs customer
Pathetic.service From the supervisors to the consultants. Had sold me.a.contract not in good faith and have being running around for a month now trying to resolve it . A bunch of ***** in my eyes will never ever go back to them again . I am actually seeking legal advise with this now. If any senior manager in Vodacom would like to call me my number is *** and I will produce proof of how devious your consultants and supervisors are
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Apr 2021, 10:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Apr 2021, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
eM
ebrahim M's updateReviewer Update
29 Apr 2021, 10:42I have being promised.that I will be contacted numerous times. I would like a senior management personnel.to.contact me.if they value.their.customers .
To date the supervisor who handled my enquiry has not got back to me.after numerous messages left and calls.made.to the call centre.
To date the supervisor who handled my enquiry has not got back to me.after numerous messages left and calls.made.to the call centre.
eM
ebrahim M's update29 Apr 2021, 10:42
Reviewer Update
I have being promised.that I will be contacted numerous times. I would like a senior management personnel.to.contact me.if they value.their.customers .
To date the supervisor who handled my enquiry has not got back to me.after numerous messages left and calls.made.to the call centre.
To date the supervisor who handled my enquiry has not got back to me.after numerous messages left and calls.made.to the call centre.
eM
ebrahim M's updateReviewer Update
03 May 2021, 11:28Still waiting for Vodacom to call me . This just proves to me Vodacom doesn't take customer service seriously
eM
ebrahim M's update03 May 2021, 11:28
Reviewer Update
Still waiting for Vodacom to call me . This just proves to me Vodacom doesn't take customer service seriously
Vodacom's replyOfficial
03 May 2021, 14:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number Refer to *** & ***. Our records indicate that your query has already been escalated to the relevent department and feedback was provided to you.
Regards
Consumer Website Team
Regards
Consumer Website Team
Best regards,
Vodacom's reply03 May 2021, 14:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number Refer to *** & ***. Our records indicate that your query has already been escalated to the relevent department and feedback was provided to you.
Regards
Consumer Website Team
Regards
Consumer Website Team
Best regards,
eM
ebrahim M's updateReviewer Update
03 May 2021, 14:53Yes feedback was.provided to.my.email.which I have with me on record but nothing was done and adjusted .hense my request to speak to the supervisor who handled my query to.call me. But that did not happen .
Your ref number means nothing if what was put on the.email from your supervisor was not actioned .
Your ref number means nothing if what was put on the.email from your supervisor was not actioned .
eM
ebrahim M's update03 May 2021, 14:53
Reviewer Update
Yes feedback was.provided to.my.email.which I have with me on record but nothing was done and adjusted .hense my request to speak to the supervisor who handled my query to.call me. But that did not happen .
Your ref number means nothing if what was put on the.email from your supervisor was not actioned .
Your ref number means nothing if what was put on the.email from your supervisor was not actioned .