Vodacom robs a pensioner more than R 10 000

Since September last year (2014) after we discovered that money was debited off my father's bank account to vodacom, I have been going up and down with my ****her ( who is a pensioner and the account holder), trying to assist him to recover the money that was debited by Vodacom due to a ********** account on his name. We have to date gone to vodacare in Menly 6 times and vodacom Hatfield 2 times trying to resolve this issue. When he first reported the matter, vodacom told my ****her to get an affidavit in which he did. We have been dealing with different consultants including Winnie and Amir mainly who have been promising to follow. The frudulent account in question was only closed after the 3rd follw-up to vodacom. The last time we went to vodacare in Menly, we dealt with Albert who showed us on the computer that the investigation confirmed final findings is that the account was **********ly opened and the report instructed vodacom to refund the monies due to my father which has not happened to date.