Vodacom Robs

<p>In Feb 2016 I went into a vodacom store to query my installment for over R3000. I was told that I was due for an upgrade, which I did, but after numerous queries, I never got any feedback. I went to other vodacom stores, but staff was not helpful at all. Just said that I need to phone. I phoned, as I had more big instalments, but was cut off every time I phoned. I then did not follow up until in I received an SMS that my instalment is R7800. I immediately stopped my debit order and phoned to log a query. This time I got through and told the agent that I want all my statements from Jan 2016 with full details of what I was being charged for. Till today, I have not received this information. My Dec debit order did not go off and obviously my services was suspended. I need the information that I requested, as I have also picked up that some of my debit orders are more than the instalments that I receive via sms. Vodacom, you guys are a bunch of ******. Please analyse my account and charges and give feedback soonest. Would also like to know how the R7800 account suddenly dropped to over R3000. This is still too much, as I buy data and therefore know that all the accounts can't be right.</p>