vodacom - robotic responses to human problems

Gmail Google+ Web Photos more Sent Mail vodacom service failure R Ryan late to social.media 1 minute agoDetails Dear Vodacom

Ive been a loyal customer for years (longer than it seems you have me down for on your systems, because I had other numbers previously), and I thought that it would not be a hard sell for me to upgrade 1 month earlier than my eligibility for an upgrade (date is 2 June). I want to upgrade through Game, cos thats where I took out my contract initially and they have an instore promo with a voucher that suits me. But this promo ends in 2 days time (6 May). Normally Game could grant me a concession to renew 7 days in advance but I need to renew before the 6 May to benefit from their promo. I'm really upset that Vodacom wont bend their rules just a little to grant me this concession and upset that all responses arr robotic these days and theres no human factor anymore.

I dont forsee myself renewing with Vodacom when my contract expires if they make me miss out on this deal. Thats not the type of customer service that Im looking for.