1 reviews | Active since May 2017
Vodacom Roberry(Taken for a ride)
<p>So Vodacom has this "Just for you voice" option to buy minutes to use for vodacom to vodacom calls... I have been buying this minutes and have realised that I will use a few of this minutes and the rest will just disappear. I have contacted vodacom regarding this matter and they could not really determine why the remainder of my minutes kept on vanishing. If you are using this service refered to here please check if you are not being taken for ride like I was.. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
In October I went to vodacom to ask if they can upgrade me to a dual Sim phone. They said they don't offer such a mobile phone. I then requested a cancelation since I got a suitable deal at another service provider.
October I called for cancelation and was told it went through.. November they deducted,I called again to ask why is the contact still active... They apologized and said it is processed.. December they deducted again and I thought it was a mistake since I requested cancelation two times already. I then reversed that debit order.. Only to find that it was not processed again. They send me email/sms saying my account is in areas. Because I did not want my name to be in bad books with credit providers I paid via ABSA account. I called cancellation again to cancel they said it is processed..
January 04th was when the cancellation was in effect and I was told that my account will be credited .. Late January my account is suspended, I went to Voda store they said I am in areas for December and January. I asked about the "Account to be credited" they said it was not loaded on the system.
Vodacom I will not pay for this areas you have to cancel my contract as I requested back in October 2020.. Poor service by your Cancellations Department. PATHETIC!!!!!
In October I went to vodacom to ask if they can upgrade me to a dual Sim phone. They said they don't offer such a mobile phone. I then requested a cancelation since I got a suitable deal at another service provider.
October I called for cancelation and was told it went through.. November they deducted,I called again to ask why is the contact still active... They apologized and said it is processed.. December they deducted again and I thought it was a mistake since I requested cancelation two times already. I then reversed that debit order.. Only to find that it was not processed again. They send me email/sms saying my account is in areas. Because I did not want my name to be in bad books with credit providers I paid via ABSA account. I called cancellation again to cancel they said it is processed..
January 04th was when the cancellation was in effect and I was told that my account will be credited .. Late January my account is suspended, I went to Voda store they said I am in areas for December and January. I asked about the "Account to be credited" they said it was not loaded on the system.
Vodacom I will not pay for this areas you have to cancel my contract as I requested back in October 2020.. Poor service by your Cancellations Department. PATHETIC!!!!!