VODACOM ROBBING US WITH OUT OF BUNDLE RATES

I did not want to write a rewiew thinking this will go away, a week ago I was charged out of bundle rates to the value of just over R600 with my data bundle stuck on 10MB with no aka notification. Then I called Vodacom customer care where I spoke to a lady who then logged a service request on my behalf. 2 days later I then received a call from Jabulani who promised to load back airtime and data to the value I lost which he did not. To be exact he loaded 5 GB and R165 airtime which i declined via email and asked him to rectify. But he ignored me flat. Now this has just happened again today the 17 oct 2018. Data is stuck at 1.10 Mb and it charged me out of bundle rate again . This is becoming irritating and it’s really affecting my work. And as for the consultant ignoring me this shows the service is really not satisfactory . I am really not happy with Vodacom as I use this phone on a daily basis to perform my work duties. Improve on your service and stop robbing people.