VODACOM robbing their customers , be careful.

VODACOM have been charging me eroneously for a handset upgrade which i never agreed to nor recieved when i renewed my contract with them 24 months ago.

After a very frustrating couple of weeks relating to internal ***** on my account by Vodacom, I have finally reached the end of my patience with their lack of action and complete and utter complacency and lack of interest.

Since my first call to their customer care department on the 8th of July , the second on the 9th, another follow up on the 16th and again today , the 22nd, I am no further ahead. Even after numerous promises of solution and finalizing credits by Aadam and other individuals in their customer car department , it seems the “query, ref number *** has been closed”!!! NO result , no communication , simply closed. Thanks for the SMS , great customer care right there!!

As a last ditch attempt before handing this to my legals, I tried to contact them again today and can see this is going nowhere. Half the transcripts are missing from previous calls and the process seemingly would begin all over again.

I will be claiming for the full contractual deductions against my account for a handset “UPGRADE”, with interest on the moneys deducted erroneously by Vodacom for the period of two years.

I do not take upgrades and buy my own handsets. It has been made clear that you too, have no proof of a handset being issued and are at agreed to this *****.

I will settle for nothing less than full value of all related deductions with interest