eR
es R
1 reviews | Active since Dec 2019
11 Dec 2019, 12:31
Vodacom robbing their customers!!!!!!!!
Absolutely pathetic service, or lack thereof, received from Vodacom. I have been getting charged for a data bundle for the past 4 years. Every couple of months I call their call centre to cancel this bundle and they send me reference numbers etc that it has been cancelled and 4 years later I am still being charged for it. I am tired of calling and going through this process and I want a refund for the years that I have been trying to cancel this bundle!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
11 Dec 2019, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
eR
es R's updateReviewer Update
10 Jan 2020, 09:23And yet another example of the poor customer service. Nobody from Vodacom called and then I get a sms stating that I have been credited. Great that I have been credited for a year but who exactly is going to reimburse me for the other 3 years that I have been charged and have been struggling to get this bundle cancelled. THIS IS NOT GOOD ENOUGH VODACOM. YOU HAVE ****** MY MONEY FOR THE OTHER 3 YEARS!!!!
eR
es R's update10 Jan 2020, 09:23
Reviewer Update
And yet another example of the poor customer service. Nobody from Vodacom called and then I get a sms stating that I have been credited. Great that I have been credited for a year but who exactly is going to reimburse me for the other 3 years that I have been charged and have been struggling to get this bundle cancelled. THIS IS NOT GOOD ENOUGH VODACOM. YOU HAVE ****** MY MONEY FOR THE OTHER 3 YEARS!!!!