Vodacom robbing SA
I am on a data contract that allocates me 3gigs of data. For all the month up to January 2019 my data usage never ran over as my internet would stop and i would be directed to a vodacom page that specifies that i have no data left. This is what i wanted on the contract.
Now for February I go the suprise of a R1900 bill because now I am using out of bundle data. I never asked for this.
My next call should that be debited from my account would be to ICASA
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Vodacom's replyOfficial
27 Feb 2019, 14:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2019, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Mar 2019, 09:49Dear Customer
Kindly note, our records indicate that the matter is being addressed and contact should be made with you as soon as feedback is available. The service request number ***.
Regards,
Vodacom Consumer Website Team
Kindly note, our records indicate that the matter is being addressed and contact should be made with you as soon as feedback is available. The service request number ***.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Mar 2019, 09:49
Official
Dear Customer
Kindly note, our records indicate that the matter is being addressed and contact should be made with you as soon as feedback is available. The service request number ***.
Regards,
Vodacom Consumer Website Team
Kindly note, our records indicate that the matter is being addressed and contact should be made with you as soon as feedback is available. The service request number ***.
Regards,
Vodacom Consumer Website Team