AJ
Asa J
1 reviews | Active since Sept 2016
11 Jan 2021, 15:03
Vodacom robbing poor people.
Good day. I have cancelled my Vodacom account which was two phones on one contract on 18 September 2020 but vodacom is still deducting from my account. I have send numerous emails to cancel the account but to no avail.
My reference numbers for the cancellation calls are: *** & ***
I would like to cancel my account and get my money refunded.
Thank you Hello Peter in advance.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jan 2021, 16:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 16:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJ
Asa J's updateReviewer Update
26 Jan 2021, 18:02I herewith like to ask for one of Vodacom's consultants to contact me once more as I have the reference numbers for the calls where I cancelled both contracts. I do feel that my money should be refunded. I don't know how many people they have ****** like this. I have Hello Peter on facebook and the amount of complains from Vodacom is unbelievable.
AJ
Asa J's update26 Jan 2021, 18:02
Reviewer Update
I herewith like to ask for one of Vodacom's consultants to contact me once more as I have the reference numbers for the calls where I cancelled both contracts. I do feel that my money should be refunded. I don't know how many people they have ****** like this. I have Hello Peter on facebook and the amount of complains from Vodacom is unbelievable.
AJ
Asa J's updateReviewer Update
16 Feb 2021, 14:41I am so disgusted with Vodacom that has indicated that my account was closed as from 31 January 2021 and still I received another invoice and they also refused to contact me with regard to my refund. I have the reference numbers of the calls logged. I am very fearful that if they can do this to me as well as so many other people on Facebook what are they doing to the poor old people who do not know about Hellopeter and other places that can assist them against Vodacom. Should the government not investigate these ******* called Vodacom.
AJ
Asa J's update16 Feb 2021, 14:41
Reviewer Update
I am so disgusted with Vodacom that has indicated that my account was closed as from 31 January 2021 and still I received another invoice and they also refused to contact me with regard to my refund. I have the reference numbers of the calls logged. I am very fearful that if they can do this to me as well as so many other people on Facebook what are they doing to the poor old people who do not know about Hellopeter and other places that can assist them against Vodacom. Should the government not investigate these ******* called Vodacom.