Vodacom robbing me of my hard earned money

Ok!! Now this is my second attempt to get the attention of Vodacom. All I got was a lousy automated email that an agent/consultant will reach out to me and that was on Saturday after I wrote my review on Friday. Today is Thursday and still nothing. Pathetic service just like how you took nearly 5k for an ERROR that your system made. I am looking and WANT answers. Since you do not want to answer your client and attend to the matter, I will be taking this further. Trust me!!!!