1 reviews | Active since Mar 2015
Vodacom robbing innocent customers again
<p>Please kindly assist. I have upgraded a contract on 01 November 2016. The sim swop was only done on 24 November 2016 as i didnt really require the number on this new contract urgently. Also i was promised 10 gig once of data of which i knew i will have for the month of Dec. </p> <p>Apparently on the 11 December 2016 i purchased data of 500mb x 2 and was billed for this in the month of January. When i took out this contract i was told i will be getting R150 airtime of which i can convert into data, sms bundles etc. My usual monthly subscription was supposed to be R379 but in January 2017 - an amount of +-R 553 was debited from my account.</p> <p>I dispute this activation of 500mb on my account as i did already have 10gigs of data on this phone. Please kindly assist with this unpleasant conniving ways from Vodacom.</p> <p>I spoke to Chris on the call centre number 111 this morning. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
