vH
veronica H

1 reviews | Active since Mar 2015

07 Feb 2017, 09:47

Vodacom robbing innocent customers again

<p>Please kindly assist. I have upgraded a contract on 01 November 2016. The sim swop was only done on 24 November 2016 as i didnt really require the number on this new contract urgently. Also i was promised 10 gig once of data of which i knew i will have for the month of Dec. </p> <p>Apparently on the 11 December 2016 i purchased data of 500mb x 2 and was billed for this in the month of January. When i took out this contract i was told i will be getting R150 airtime of which i can convert into data, sms bundles etc. My usual monthly subscription was supposed to be R379 but in January 2017 - an amount of +-R 553 was debited from my account.</p> <p>I dispute this activation of 500mb on my account as i did already have 10gigs of data on this phone. Please kindly assist with this unpleasant conniving ways from Vodacom.</p> <p>I spoke to Chris on the call centre number 111 this morning. </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team