ZJ
Ziyeza J

1 reviews | Active since Jun 2016

25 Apr 2017, 12:56

VODACOM ROBBING CUSTOMERS WITH THEIR UNPROFFESSIONAL SALES CONSULTANTS

<p>I took a contract with vodacom and I was told by the consultant that I will pay R596.00 fixed amount and its a top up but everymonth installment fluctuates.I end up paying R710.00.Last month I paid their R710 and they had guts to go and list me on transunion as if I missed a payment and I am on 30 days arrears .When I call them,they tell me about unpaid debit order of R94.00 which I had already been charged for .I AM SOOOOO ****ED OFF WITH THIS SERVICE AND THE FACT THAT THEIR CONSULTANTS JUST WANT TO MAKE SALE WITH FALSE INFORMATION.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2017, 13:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team