SL
Slindo L

1 reviews | Active since Jul 2016

23 Mar 2018, 12:27

Vodacom robbing customers with extra airtime

I loaded R120 airtime, after purchasing data I was left with R10 airtime. Because of my recharge vodacom gave me R60 extra airtime which is R1,50 per min to all networks. I made 8 calls lasting a total of 12min44 seconds today. When I check my airtime balance I am left with R1 airtime from the original airtime I bought and the extra airtime has been depleted. This is not the first time this network robs me like this but today I wanted to trace it. I am appauled at how Vodacom rips off its customers. They truly are an expensive network with the most poor service.

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Replies (2)
Vodacom
Vodacom's reply23 Mar 2018, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Mar 2018, 16:35
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic