1 reviews | Active since Jul 2016
Vodacom robbing customers with extra airtime
I loaded R120 airtime, after purchasing data I was left with R10 airtime. Because of my recharge vodacom gave me R60 extra airtime which is R1,50 per min to all networks. I made 8 calls lasting a total of 12min44 seconds today. When I check my airtime balance I am left with R1 airtime from the original airtime I bought and the extra airtime has been depleted. This is not the first time this network robs me like this but today I wanted to trace it. I am appauled at how Vodacom rips off its customers. They truly are an expensive network with the most poor service.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
