Vodacom robbing clients

I am extremely disappointed in the services of this network provider being as huge as they are but still robbing their clients. I have been with vodacom for over 12 years and now it's time to change. This morning 02/01/2022 I bought a 1 gig data bundle with my airtime and a R3 advance with a R1 service fee however my data did not reflect even though the purchase was successful. I then tried again to which the process was successful for a second time but vodacom charging me another R3 and R1 service fee. This is a tiny amount but how many others is this being done to? I think it is unacceptable especially since vodacom has seriously lost touch with being able to have network in all areas with sometimes not even having network at my home.