Vodacom *******

During the lockdown, due to the fact that i had no income, used my credit card to maintain my services. Vodacom runs debit orders on my bank account which results in an unpaid charge. On the vodacom billing side, they have charged me a penalty for the debit order being unpaid. I called in and requested that they refund me for the extra charges and they are refusing due to a contract issue. I am liable for interest charges on my credit card and for the payment to the bank for the unpaid, and vodacom is ripping me off for what the are calling a penalty. We did not choose this pandemic but we are being abused by these institutes even when the directive was issued by the government.