1 reviews | Active since Mar 2018
Both my wife and I have two pay as you go phones we use in South Africa. This is all we need as the main use is for banking, receiving SMS's when there is activity and for people to contact. We recently spent over 3 months outside South Africa with family and returned to to find our cell phone numbers had been "recycled" despite the fact that both numbers had over R750.00 of prepaid time . We make sure we have credit on the phone so that when we return we are able to contact people in an emergency. Apparently Vodacom recycle numbers after 3 months of non-use irrespective of the credit on the phone, they do not give the subscriber any notice and refuse to refund the unused air time. All Customer Care can say is that they recycle numbers after 3 months of inactivity . Disgraceful, ********** conduct!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
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