LS
Les S

1 reviews | Active since Nov 2019

27 Nov 2019, 13:21

VODACOM. *******

My Dad turns 89 in 2 weeks. 5 Years ago he started to suffer with Dementia and is now in a frail care facility. He has no memory or ability to communicate normally. Obviously he is unable to use a cell phone, however Vodacom REFUSES to cancel his account, which has cost me R 350/month for the last 5 years, despite receiving no service at all. Vodacom insist that they will only deal with my Dad personally. Most days, when I visit he doesn't even know who I am, but Vodacom expect him to conduct business.. VODACOM are *****ing my money every month. They are fully aware of this but will not budge from their unreasonable position. I think it is disgusting to contiue to charge an 89 year old man even though he has not used this contract for 5 years.

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Replies (3)
Vodacom
Vodacom's reply27 Nov 2019, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
LS
Les S's update27 Nov 2019, 14:13
Reviewer Update
Thank you for your response. I look forward to a positive response to this issue.
Rgds
Les Steel Smith
LS
Les S's update09 Dec 2019, 11:52
Reviewer Update
I could go on and on about VODACOM but I think I have said it all.
I really did believe that a VODACOM rep would contact me but that didnt happen. Very disappointing.
EXTREMELY poor customer service.