Vodacom ****** me of R7 159 and is still requesting more!

I am trying to comprehend the disappointing service received from Vodacom over the past year. Due to the pandemic, my partner lost his job, and we could no longer make monthly payments towards our Fiber Account. Vodacom cut the service after 1 month of not paying and we could no longer use it, which we understood. We then gave them a call and asked them if the account (the fiber account) can be placed on hold to stop the monthly payments from piling up; to which they confirmed. We then agreed to a stipulated amount of R898 every month over 6 months. Which would have then meant that my last payment of R1 771 would have been made by the end of November. Only to receive a statement from Vodacom on November the 9th stating that my outstanding balance is R4 465. When calling them to find out what was going on; I was given the run around and eventually told that they incorrectly link my cell number (which hasn't been on contract with them since January 2021 - as I paid that up and cancelled it) was linked to the account and they mis-informed me, and they cannot put the Fiber line on hold or pause it. To which they totally negated the fact that I paid R898 for the past 3 months (total of R2 694) and that I need now pay the outstanding balance of R4 465 (so in total I paid Vodacom R7 159). I eventually gave in and paid the amount as I needed the service reinstated as I am working from home and need an internet connection. I called them every day for a week after payment was made. Again, I got the run around. No one was able to help me. Every consultant spoken to provided me with different information and different SR Codes. Then when cross questioned, they would just tell me that the information that they are providing me with is the correct information and the person spoken to previously was "stupid and didn't know what they were talking about". After a week of struggling and back and forth and being now short on money and unable to work from home, I opted to cancel the service. And who do I get a call from first thing in the morning? VODACOM The call was to inform me that I need to pay a cancellation fee of R695 before they can cancel my fiber contract.\ WHICH HASNT BEEN ACTIVE SINCE APRIL THIS YEAR! WHICH I WAS TOLD WOULD BE PASUED SO THAT I CAN CATCH UP ON PAYMENTS AND WASNT. WHICH I PAID UP THE FULL AMOUNT OF R4 465 FOR IT TO BE REINSTATED ONLY TO HAVE NOTHING DONE. THEN FOR THEM TO CALL ME TO COLLECT A CANCELLATION FEE FOR A SERVICE THAT HASNT BEEN ACTIVE, HAS BEEN PAID IN FULL BUT NOT REINSTATED!

Times are tough without Vodacom making it more difficult! I cannot understand how so many agents can provide different information and why I needed to fork out R4 465 when I was promised and assured that my service would be paused so that I can catch up with payments! I cannot understand why a loyal customer, who you gave your word to, needs to pay for a mistake that was on your end! I'm horrified by this experience. Please, I am battling, and I cannot comprehend how a Top-Class origination can do something like this to a customer who reached out, informed you of the situation and still tried to pay each month despite the difficulty. I cannot understand how quick and response you guys are when I needed to make the payments, yet I am out R 7159 and all I paid for was horrible service! I WANT MY MONEY BACK!