MA
Mia A

1 reviews | Active since Apr 2014

02 Mar 2022, 11:54

Vodacom ****** me of R16k

Vodacom, I hope you are proud of yourselves. I have just shelled out R16k to pay for a contract I cancelled in 2018 because it was hindering my credit record. I cancelled the contract because in the three months I had Vodacom fibre, I had a total of 3 weeks actual connectivity, and yet it would have cost me more to dispute this - even though I should only have been charged a reasonable cancellation fee according to the Consumer Protection Act. People, please take not that this is how Vodacom does business.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2022, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team