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mlungisisishi M

1 reviews | Active since Sept 2016

29 Sept 2016, 13:39

Vodacom ****** me of my money

<p>I received a call from vodacom last month and was sold an upgrade that would help me with my expensive data usage however I have just discovered that I will be billed R5000 every month for the next 12 months. after calling the call centre, the agent could not explan why the exorbitent amount, I then asked for a supervisor after holding I was told sorry no supervisor available they are all out.</p> <p> </p> <p>This is shocking service!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team