JA
Jenny A
1 reviews | Active since Nov 2019
22 Nov 2019, 08:38
VODACOM ****** ME OF 3GB DATA!
I purchased 1 GB of data this morning, but didn't receive the data! I received the option to purchase another 1 GB at a special rate, which I did, so I should have 2GB of data, instead I have 33.44 MB! I am so frustrated. This, after I purchased 1GB for my husband on the 4th of November through the FNB app. I phoned FNB, and they logged a complaint with Vodacom. I am still waiting for Vodacom to call me back, or allocate the data. Basically I have been ****** of 3GB data this month from Vodacom!
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Vodacom's replyOfficial
22 Nov 2019, 11:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply22 Nov 2019, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Nov 2019, 15:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Nov 2019, 15:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team